FAQ

Can I update my hotel’s profile without a verified Google account?
No, you have to first go to Google My Business and create and verify your free Business Profile, which will then result in your business information featuring on Google Maps, Search, and other Google properties. More on how to do this here:
Do I need to add FornovaHL as a new user in Google My Business?
Yes, you should add the email address hotel.listings@fornova.net to your Google My Business account with site manager role authorization. Please note that you can invite additional users to become owners and managers only if you are the owner of the Business Profile. More on this here:
How can I extract the Store Code for my hotel in Google My Business?
Log on to Google My Business, click on Business on the menu on the left, then copy the store code. For fields definitions click on the below link. https://developers.google.com/hotels/hotel-content/proto-reference/lodging-schema
Can I update my hotel’s profile without a verified Facebook account?
No, you have to sign up and verify your account, and then add the email address hotel.listings@fornova.net to your Facebook Business account with Admin role authorization.

Steps to follow:

  • Go to Business Settings.
  • Click People.
  • Click + Add.
  • Enter the work email address of the person you want to add.
  • Select the role you’d like to assign them. Be sure to read the description for each role. Choose either Employee access or Admin access. You can also select Show Advanced Options to choose Finance analyst or Finance editor.
  • Click Next.
  • Choose a type of asset in the first column, then select the individual assets you want to add this person to in the second column. In the third column, toggle on each task you’d like to grant them. Or, toggle on admin access to allow them to manage the asset and perform all available tasks. You can add people to multiple assets on this screen by repeating this step.
  • Click Invite.
Do I need to provide any additional info in order to connect FornovaHL to Facebook?
Yes, you should provide your account ID. Log in your account, click on Business, click on account, click on pages, and the account ID is on top of the page marked yellow.